Our guarantee covers defects in manufacturing and materials, excluding paint finishes in windows and doors delivered and used in Ireland. The warranty is valid for six years for windows and doors and for three years for ironmongery, from the date of production.
Glass; Rationel warrants in relation to double or triple glazed glass units that it will (at Rationel's choice and after examination of the unit in place) supply replacements or refund the full price of any such unit which is found to be defective in regard to manufacture causing (a) visual obstruction because of condensation or (b) dust collection on either interior surfaces of an unbroken double glazed unit which was factory fitted by Rationel for up to 10 years.
Cracks due to impact, thermal stress, freezing or thawing are not covered by this warranty.
Scratched glass will not be covered under this warranty unless notified to the company in writing within 24 hours of delivery.
Any associated costs in relation to the replacing of glass are not covered by this warranty.

Timber is a natural living product, where colour differences, knots and weeping may occur and hence these occurrences are not covered by our warranty. Furthermore, Rationel's products are covered by product liability insurance covering damage caused by a Rationel product. The insurance applies if the damage is proved to be caused by a fault caused by Rationel. The insurance does not cover consequential loss, loss of profits or any other indirect loss.


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