Our guarantee covers defects in manufacturing and materials, excluding paint finishes in windows and doors delivered and used in Ireland. The warranty is valid for six years for windows and doors and for three years for ironmongery, from the date of production. Panes are covered by the Danish Glass Association's warranty against punctured panes (six years) and visual defects (one year). See for more information about the pane warranty and sound advice on double-glazed units.

Timber is a natural living product, where colour differences, knots and weeping may occur and hence these occurrences are not covered by our warranty. Furthermore, Rationel's products are covered by product liability insurance covering damage caused by a Rationel product. The insurance applies if the damage is proved to be caused by a fault caused by Rationel. The insurance does not cover consequential loss, loss of profits or any other indirect loss.


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